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We appreciate your comments and suggestions. Please fill out the form below or contact us by mail or by phone.

Bella Floria Organics

770 L Street, Suite 950

Sacramento, CA 95814

Toll-Free 1-888-902-1115


Monday to Friday 9 am to 5 pm PST



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Customer Service
 

At Bella Floria, we are committed to providing you with superior service and quality products. Please contact us with any questions, comments, concerns or special requests.

If you are dissatisfied with your order, please allow us to make it right. Contact us at info@bellafloria.com or call us to talk to a representative at
(888) 902-1115.

Gift Wrapping
 

We provide gift wrapping for a small fee, depending on the size of your package. Bella Floria gift wrapping includes handmade paper, a saffron ribbon and a personalized, handwritten note card.

Order Processing Time
 

Orders are generally processed within 1-2 business days.

Privacy Policy
 

At Bella Floria, your privacy and security are important to us. We do not share customer information with any third parties. We do not rent, sell or give out customer information. Your satisfaction and your trust are our first priority.

How do we protect your information?
We will only ask for personal information upon checkout. During the checkout process on our secure server, it is safe to give your credit card or personal information online. Bella Floria is also tested by a third-party company to protect against risks of known intrusion methods.

How do I know that the webpage I am on is secure?
Look for a "gold lock" icon or a "gold key" icon when you are checking out. When you are on a secure webpage, you will notice this symbol in the bottom right corner of your browser. You will also notice that the URL you are on will start with https://. The "s" stands for secure. Both of these signs indicate that you are on a secure page.

Bella Floria uses 128-bit SSL (secure socket layer) encryption. This means any information that you transmit to us through this secure zone is encrypted so that no one can read it when it travels across the Internet.

Website Statistics:
Bella Floria may collect general (non-user specific) information regarding traffic on our website in order to provide better service to our customers. We do not gather any personally-identifiable information about our website visitors. If you have any questions or concerns about privacy or security, please email us at info@bellafloria.com. We strive to respond promptly to all inquiries.


Return Policy
 

Bella Floria accepts returns within 30 days of receipt on unopened, unused merchandise in saleable condition minus all shipping costs. In addition, we will gladly replace any damaged products. Please carefully inspect your purchases upon arrival.

If your shipment was damaged you must report the problem within 48 hours. Please notify us so that we may arrange for a replacement, if necessary. If any of the products are damaged please contact our customer service department immediately. Damages or defects not reported within 5 days of receipt will not be accepted for return.

If you would like to return an unused or unopened item, or a product that is damaged or shipped in error, please email us at info@bellafloria.com for a return authorization code and for return instructions. Please note that returns will not be accepted without prior authorization from our office.

In order to promptly process your request, when sending back an item, please note on the original packing slip which item you are returning and the reason you wish to return the item.

Return authorizations are valid for no more than 30 days. Returned merchandise must be received within the 30-day time period. Shipping costs of returned goods is the responsibility of the customer, and will not be reimbursed by Bella Floria, unless the goods were defective, damaged or shipped in error.

Please pack merchandise in the original packaging and send it via insured mail with a trackable confirmation number. After receiving the return, the items will be inspected and if the return is approved, we will credit your account for the cost of the merchandise minus applicable shipping costs.

We are unable to issue a credit until we actually receive and inspect the merchandise. Please allow up to 30 days for a refund to be processed.

Bella Floria does not accept exchanges of clearance sale or special order items.

Terms and Conditions
 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Bella Floria. The collective work includes works that are licensed to Bella Floria. Copyright 2008-2010 Bella Floria ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Bella Floria or purchasing Bella Floria products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Bella Floria or to purchase Bella Floria products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized in writing by Bella Floria. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Bella Floria used in the site are trademarks or registered trademarks of Bella Floria. You may not use any meta tags or any other "hidden text" utilizing Bella Floria's name, trademarks without the express written consent of Bella Floria. You may not use Bella Floria's proprietary graphic or trademark as part of a link or website or reproduce, copy, or otherwise replicate Bella Floria's copyright-protected content including but not limited to blog entries, videos, articles, and website text without express written permission of Bella Floria.

Warranty Disclaimer
This site and the materials and products on this site are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Bella Floria disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Bella Floria does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Bella Floria does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Bella Floria shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Bella Floria has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Bella Floria product is mistakenly listed at an incorrect price, Bella Floria reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Bella Floria reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Bella Floria shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Bella Floria without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Bella Floria may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Bella Floria.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Bella Floria products) shall be in the state or federal courts located in Sacramento County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Bella Floria products) must be commenced within one (1) year after the claim or cause of action arises. Bella Floria's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Bella Floria may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Bella Floria or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Bella Floria does not and cannot review all communications and materials posted to, or created by, users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Bella Floria is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Bella Floria reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Bella Floria in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Bella Floria, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Bella Floria may link to sites operated by third parties. However, even if the third party is affiliated with Bella Floria, Bella Floria has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Bella Floria. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Bella Floria seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


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